Credit Card Frequently Asked Questions

The BankMobile Credit Mastercard® is very competitive and does not have an annual fee. Fees are listed below as they are stated in the Cardholder Agreement.

The BankMobile Credit Mastercard® is issued by Customers Bank and has a variable interest rate, tied to the prime rate, which means it can change throughout the life of the card. Complete our brief application by clicking here or go to https://cards.bankmobile.deserve.com to find out your personalized interest rate and APR.

In the future, Customers Bank, the issuer of the BankMobile Credit Mastercard®, may conduct a review of all accountholders credit to consider cards for credit line increases. Cardholders will be notified if the credit limits are increased.

Credit reports compile information from various lenders and other organizations. Reviewing credit reports helps lenders decide if they'll loan money to you and what interest rates they'll offer.

Credit reports contain:

• Personal information like your name, Social Security and driver's license numbers, date of birth, current and previous addresses, and employers.
• Public information like tax liens, judgments, and bankruptcy filings, which is reported by the courts.
• Credit inquiries from parties who have accessed your credit report within the past two years.
• Credit history like the number and types of accounts you have, how much you owe to your lenders, and whether you've made payments on time. The credit bureaus get this type of information from banks, creditors, department stores, and other lenders.

Note: If you are approved for a BankMobile Credit Mastercard®, you will receive a link to your Credit Score Disclosure in your approval email. A Credit Score Disclosure will reflect your personal credit score and other information relating to a credit score.

FICO (Fair Isaac Corporation) and Vantage scoring systems are two different scoring systems used to help lenders and others make decisions about customers' creditworthiness faster and more objectively. There are 3 major credit reporting agencies: Experian, Equifax, and Transunion. Each agency reviews your financial history and compiles your credit report. A credit report is a complete history of your credit lines, loans, payments, and shows who has checked your score recently. Agencies use this full credit report to calculate and assign you a credit score, which is commonly referred to as your FICO or Vantage score. Credit scores range from 300 to 850.

Your scores will vary slightly between agencies, but any major differences may indicate an error or misconduct, so it is important to get in the habit of checking your credit score at each agency.

Additionally, your credit score may be different from the one reported by your credit monitoring service. The scores may be different because the credit monitoring company may be using different credit systems to determine the credit score. If you believe there are errors on your credit report, please contact the credit reporting agency that generated your report.

There are two kinds of inquiries (or pulls) that can occur on your credit report: "hard" inquiries and "soft" inquiries. While both types of credit inquiries enable a third party, such as you or a lender, to view the information in your credit report, only hard inquiries may impact your credit score.

Soft inquiry typically occurs when a person or company checks your credit report as part of a background check or to make a prescreened offer of credit. A soft inquiry may be recorded in your credit report, depending on the credit bureau, but it does not affect your credit score. A soft credit inquiry occurs when you initially request a rate based on your name, address, and date of birth to determine your rate and eligibility.

Hard inquiries generally occur when a financial institution, such as a lender or credit card issuer, checks your credit report when making a credit decision. Hard inquiries might lower your credit score and they may remain on your credit report for two years. With Customers Bank, a hard pull occurs after you accept a credit card offer and complete the online application.

Credit bureaus are required by law to remove negative information after 7 to 10 years. Visit the Consumer Financial Protection Bureau - consumerfinance.gov - for details.

We typically share credit card account information with credit bureaus once a month. A credit report will show the date we sent the updated information.

You can file a dispute with the credit bureaus or directly with a lender. If you dispute through the credit bureaus, they'll let you know about anything that's updated. If you contact Customers Bank directly to dispute something on your BankMobile Credit Mastercard® account, we'll investigate and respond to you when we have the facts.

• Equifax.com 1-800-685-1111
  
• TransUnion.com 1-800-888-4213
  
• Experian.com 1-888-397-3742
  
• Innovis.com 1-800-540-2505
  

You can get a free copy of your credit report once a year from each credit bureau shown above or at AnnualCreditReport.com.

The Credit Cardholder Agreement states the terms and conditions of a credit card account and represents a binding agreement between you and Customers Bank. The Credit Cardmember Agreement also presents the annual percentage rate, the monthly minimum payment formula, annual fees and dispute resolution processes. Cardholder Agreement

All BankMobile Credit Mastercard® accounts offer a variable interest rate. We calculate the variable rate by adding a margin to the Prime Rate published in The Wall Street Journal. Margins are calculated based on each person's credit history, credentials, work experience, and education.

An interest charge is the sum of interest on your credit card account. It is broken down by transaction type: purchases, cash advances, and balance transfers. If you pay less than the full balance or pay after the payment due date or grace period is over, then you will pay interest on those transactions. Please note, cash advances and balance transfers have no grace period, which means they start accruing interest as soon as the transaction is made. Even if your cash advance or balance transfer balance is paid in full, you will have interest due.

The Prime Rate is a benchmark interest rate used by Customers Bank and most other banks to set rates on consumer loan products, such as credit cards. The Prime Rate is based upon, and generally changes with, the Federal Reserve's Fed Funds Rate. You can find the current Prime Rate in the money rates column of The Wall Street Journal. If your credit card or any other loan has a variable APR based on the Prime Rate, whenever the Prime Rate changes, the variable APR on your account will likely change with it.

APR stands for Annual Percentage Rate. APR is the cost of credit expressed as an annual percentage. To determine the monthly periodic rate, divide the APR by 12 months. To determine a daily periodic rate, divide the APR by 365 days (366 during leap years).

The Periodic Rate is a rate of interest charge that may be imposed by a creditor on a balance for a day, week, month or any subdivision of a year.

You can view the annual percentage rate (APR) for your account by viewing your BankMobile Credit Mastercard® statement. Accountholders can view their statements and disclosures online by registering and log into eZcard at www.ezcardinfo.com.

The interest calculation can be found in the Cardholder Agreement.

If the Federal Reserve's actions lower the Fed Funds Rate, both the Prime Rate and your credit card account's APR will go down as well.

Accountholders can reduce the amount of interest by paying the balance in full to avoid interest charges or making payments more than the minimum due each month to reduce the amount of interest.

Your minimum payment includes billed interest charges. So, if the Prime Rate changes, your variable APR changes, and by extension your interest charges and your minimum payment may also change with it.

The credit limit, also known as credit line, is simply the maximum amount of credit available to you for purchasing goods and services.

The transaction limit is the maximum amount of credit available to you for purchasing goods and services in one single transaction in one day. The daily transaction limit for your card is $7500.00 and only applies to cardholders with credit lines over $7500.

The Cash Credit Limit is the amount from your Total Credit Limit available for cash advances. Generally, Bank Cash Advances consist of ATM cash Advances and Over the Counter (OTC) Cash Advances. The daily limit for ATM Cash Advance is $500. The daily limit for Over the Counter (OTC) Cash Advance is $2500 and only applies to cardholders with credit lines over $2500.

Your cash credit line available is the amount of money on your credit card that is currently available for you to use for bank cash advance transactions. Generally, bank cash advances consist of ATM cash advances, over the counter (OTC) cash advances, and same-day online cash advances. Keep in mind that any bank cash advance transactions you have made but have not yet been processed should be subtracted from your cash credit line available.

You can view your Cash Credit Line on your statement, online on your credit card's account summary page on www.ezcardinfo.com or by calling BankMobile Credit Customer Service at 1-833-566-5244.

If you exceed your Cash Credit Line, you will not be able to make any additional bank cash advance transactions until you have paid your balance below the Cash Credit Limit.

Sign up for convenient online account access by enrolling in eZcard at www.ezcardinfo.com. The BankMobile eZCard website provides comprehensive functionality to manage your credit card account.

Sign up for convenient online account access by enrolling in eZcard at www.ezcardinfo.com. The BankMobile eZCard website provides comprehensive functionality to manage your credit card account. Register by establishing a username and password. Once enrolled, cardholders can log in to:

• Get a summary of your current account status, including balance, available credit, and payment information.
• View and print up to 18 months of detailed transaction information and statements. Please note that it can take up to 48 hours to view a statement online once the statement period and processing period occurs.
• Activate your card by going to the Account Services tab and selecting the option to activate your card.
  
• Update statement delivery options and enroll in paperless statements.
  
• Search transactions and analyze spending.
  
• Set-up account alerts.
  
• Schedule online payments (one-time and recurring).
  
• Manage payment accounts.
  
• Change your password for www.ezcardinfo.com.
  
• Update contact info.
  
• Disable online access.
  
• View dispute history.
  
• Submit account inquiries on transactions, authorizations (Why a purchase was denied), fees and finance charges.
  
• Download and export transactions for use with financial management software.
  
• Ask a general support question or an on-line support question.
  

There are several ways you can make credit card payments:

• The fastest way to make your credit card payment is to follow the instructions at www.ezcardinfo.com. Log into your credit card account and select Make Payment. You can make same day payments or set up automatic recurring payments. Payments not received by 5:00 pm eastern time or on a day that is not a business day will be credited to your account as of the next business day. Please be sure to verify your payment account details before submitting your payment.
• Mail your payment with your remit coupon or account number to: Customer Bank, P.O. Box 4517, Carol Stream, IL 60197-4517.
• Call 1-833-566-5244 to make a payment by phone.
  
• Accountholders with a BankMobile or Customers Bank Checking Account can schedule payments using online bill payment. When entering your payment, you will have the option to choose your Deliver By date.
  

To make a same day credit card payment, access your credit card account by following the instructions at www.ezcardinfo.com. After logging into your credit account, you can select Make a Payment from the Payment drop down menu to schedule a same day payment. You can also call 1-833-566-5244 anytime for assistance. Payments not received by 5:00 pm ET or on a day that is not a business day will be credited to your account as of the next business day. Please be sure to verify your payment account details before submitting your payment.

We apply any part of your payment exceeding your minimum payment to the balance with the highest APR, and then to balances with lower APRs.

Yes, an accountholder can request a due date change if the account is current. Customers should contact BankMobile Credit Customer Service at 1-833-566-5244 to request the change.

If you are late on a payment and your balance is past due, you will not be able to make any purchase or cash advance transactions until you have paid the balance due.

Please contact BankMobile Credit Customer Service immediately at 1-833-566-5244 and we'll cancel your card and send you a new one within 7 to 10 business days.

You can request a new/replacement card by logging into www.ezcardinfo.com or by calling BankMobile Credit Customer Service at 1-833-566-5244.

Yes, a card can be expedited for a fee of $25.00 by calling BankMobile Credit Customer Service. At 1-833-566-5244.

Please contact us immediately at 1-833-566-5244.

Your BankMobile Credit Mastercard® has not been integrated into our core system. You can manage your card account by signing up for convenient online account access by enrolling in eZcard at www.ezcardinfo.com.

The BankMobile Credit Mastercard® is available to use with Apple Pay, Google Pay, and Samsung Pay. Credit cards will be added to the mobile App in the future once integrated with the core banking system.

An authorized user is someone that the primary cardholder adds to the account giving them permission to make purchases and manage other account features. An authorized user will receive their own card but is not responsible for payments. The primary cardholder gets the monthly statements and is solely responsible to make all payments.

Yes, you can add an authorized user by calling BankMobile Credit Customer Service at 1-833-566-5244. Please note that to add an authorized user to your account, you must be the primary cardholder. Adding a user can be done only if you've already been approved—not during the application process. We do not offer the option for co-applicants at this time, but you may add an authorized user after your account is opened.

Yes, you can remove an authorized user by calling BankMobile Credit Customer Service at 1-833-566-5244. Please note that to remove an authorized user to your account, you must be the primary cardholder.

A Personal Identification Number (PIN) is automatically assigned when you are approved for a BankMobile Credit Mastercard®. A Personal Identification (PIN) confirmation letter is sent after we have mailed your card.

Cardholders can request a PIN reminder be mailed to them by contacting BankMobile Credit Customer Service by calling 1-833-566-5244.

Yes, Cardholders can request a balance transfer by contacting BankMobile Credit Customer Service at 1-833-566-5244.

Eligible BankMobile Credit Rewards Mastercard® account holders can access the rewards site by:

log into www.ezcardinfo.com and clicking the "Review Rewards" button,
log into https://www.scorecardrewards.com.

Note: The Rewards Program Rules and FAQs can also be found on https://www.scorecardrewards.com.

We suggest that you contact us 1-833-566-5244 to notify us of the travel plans so your credit card can be notated.

For detailed information on fees, refer to your most recent Cardholder Agreement and any recent amendment(s) or contact us at the toll- free number on the back of your card.